My card was overcharged. What do I do?
Please contact us at billing@template-help.com with the screenshot of the credit card statement showing extra charges and we will reply you within 1 business day with all the details…
View ArticleI need to edit/change my invoice. How do I do this?
Please, submit your request to billing@template-help.com. You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours.…
View ArticleI haven’t received my download link. What do I do?
First, make sure that you have submitted your e-mail address correctly for delivery purposes. Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam...
View ArticleMy link is not active anymore. What do I do?
Please, contact our technical support department. You may contact them via live chat : http://chat.template-help.com/ Or you may submit a trouble-ticket via : http://esupport.template-help.com/ to get...
View Article1. I have purchased from you in the past. Do I have an account?
Even if you did purchase from Templatemonster.com in the past, you do not have an account yet. Account system has been launched recently and all customers willing to have an account have to register. …
View Article2. I am not sure if I have an account.
The first account at Templatemonster.com was registered on June 29, 2011. If you have not made any purchases from Templatemonster since that time you can be 100% sure that you do not have an account...
View Article3. I am sure I have an account but the system says “No account under such...
It means that you do not have an account under this e-mail address. Also see Question 2. …
View Article4. I forgot my password but your Password Recover option does not work.
Please make sure you have an account. See Question 2. …
View Article5. How do I register?
Please proceed with the purchase and you will have an option to register an account. If you are a long-history client with Templatemonster.com, please use the same e-mail address you have used in the...
View Article6. Will I lose my orders if I register a new account?
You will not lose any of your orders. We keep records of every order placed since 2002. We will try to assign your previously placed orders to your newly created account by your registration e-mail. If...
View Article7. I am an affiliate with Templatemonster.com and I have an account...
7. I am an affiliate with Templatemonster.com and I have an account registered but I am not able to login.
View Article8. My account does not reflect my customer’s activity. It does not show my...
Our system is quite new and it takes time to implement every necessary feature in a proper way. Our primary concern is your account’s security. …
View Article9. My question is not listed here.
Please contact accounts@templatemonster.com for help.…
View ArticleHow can I extract files?
Each of the website templates you download from our site comes in a Zip format. This one archive file contains all of the files it took to create the website template as well as different folders....
View ArticleCan I translate your template?
Of course! Our templates are provided mostly with Lorem Ipsum texts. You can learn more about it here.…
View ArticleDo your templates support RTL?
Our templates do not universally support RTL. Please create a Ticket so we can advise if the template you selected will work for you. If not, we’ll be happy to assist you in finding one that will suit...
View ArticleCan I integrate videos into the template?
For the most part, yes. It really depends on the type of template/product you’ve selected. Please create a Support Ticket so we can check for you before your purchase.…
View ArticleHow can I get a Flash Moto account after the installation?
Moto accounts are automatically created once the template is purchased so the account information will be emailed to you. You’ll need to visit www.YourWebsiteAddress.com/admin (if this is the location...
View ArticleHow can I use my logo image instead of text (XML templates)?
Within the XML section is a place you can enter your details of your image and location of your logo image. Here’s a help section regarding this topic.…
View ArticleWhy do your templates (Joomla, WordPress) not work with some plugins when my...
Our templates are designed to work with standard plugins which haven’t been modified. Please create a Support Ticket to have one of our team members to help figure out a solution that works.…
View ArticleCan you provide me with details for live demo, i want to check admin panel...
Text and Video – Each of the admin panels should now have dedicated demo for each default type.…
View ArticleHow can I become an affiliate?
Please visit mytemplatestorage.com to apply for our affiliate account. All applications are reviewed and validated as we’re seeking active affiliates. Therefore, not all applications are approved....
View ArticleWhen and how will I get the template?
You’ll get the template once you’ve completed the purchase process. The template is normally delivered to your email address within 3-5 minutes.…
View ArticleAre there any other charges besides the template price?
You may opt to purchase additional options, such as template installation, web hosting, etc. Once the purchase is complete, there are no other charges to your account. If you decide to order...
View ArticleCan I use the template design for fliers, cards, letterheads, brochures?
All imagery, clip art, fonts and videos used in our products are royalty-free and are an integral part of our products. Any of the licenses you buy (single, developers, exclusive or buyout) gives you...
View ArticleAfter someone buys out the template, will I still be able to use it?
If you’ve already purchased your copy of the template and someone else purchases the Buyout license, they will own the last copy. Thus you’ll have your copy to edit as your template.…
View ArticleWhat is the difference between the Exclusive and the Buyout licenses?
The Exclusive license removes a template from our inventory as the only copy sold. It is applicable only to new templates which haven’t been sold once yet. The Buyout license removes a template as the...
View ArticleDo you provide RTL conversion services?
Unfortunately, we do not provide RTL conversion services for our templates. You can contact our partner – TemplateTuning.com – to get the template converted at the following prices: Product Price Terms...
View ArticleWordPress. How to create FAQs post
This tutorial shows how to create FAQs post in WordPress.
View ArticleVirtueMart 2.x. How to edit FAQ page
This tutorial will show you how edit FAQ page in VirtueMart 2.x website. The post VirtueMart 2.x. How to edit FAQ page appeared first on Template Monster Help.
View ArticleDo you accept Visa (MC, AMEX, Diners club)?
We accept all major credit and debit card types. You will be able to choose the type of your card during the checkout process on-line. Make sure that your card is allowed for Internet transactions.…...
View ArticleDo you issue the invoice for the purchase?
You can download an invoice by following the appropriate link in the e-mail with your download instructions. We use information submitted by you on the checkout page to generate an invoice.… The post...
View ArticleI need my company data on the invoice. What can I do?
If you want to include any specific information into your invoice (such as company name, VAT number etc), please send your request via e-mail to billing@template-help.com. You will be assisted within...
View ArticleWhere do I enter the discount code?
Please mind that you may enter a discount code on the shopping cart page in the appropriate field at the bottom of the page.… The post Where do I enter the discount code? appeared first on Template...
View ArticleHow do I become a reseller?
You can learn about our affiliate program by visiting this page: http://www.templatemonster.com/register_aff.php and if you will have any further questions please feel free to contact our affiliate...
View ArticleI have a PO Box. How do I put my billing address?
Just put it into the billing address field on our checkout page. … The post I have a PO Box. How do I put my billing address? appeared first on Template Monster Help.
View ArticleHow do you deliver your products?
Once the order is completed you receive an e-mail with download instructions. Each product is downloaded via a unique download link. We do not ship our products on CD/DVD or other digital carrier. …...
View ArticleHow long does it take to get the template after the purchase?
It depends on the payment method you choose. If you order the template with credit or debit card or instant payment via PayPal or Moneybookers option than it will take up to 10-15 minutes to get the...
View ArticleWhy do I need to verify my order ?
The verification procedure is aimed at enabling secure shopping for all of our customers. The usual order confirmation procedure will last no more than 15 minutes. If you have any difficulties with...
View ArticlePayPal does not approve my transaction. What do I do?
If you still want to place your order via PayPal , you need to know which payment methods are available when sending money : When you pay , the first thing PayPal will do is check your PayPal balance...
View ArticleHow do I process my card via PayPal ?
You can purchase the template with the card without creating the account with PayPal. To do this please choose PayPal option on the checkout page and press *Don’t have PayPal account?* on the next...
View ArticleI paid via PayPal and have not received anything. What is the problem ?
This might happen if you initiated the eCheck transaction via paypal. In this case it will take several business days for the order to go through. The ETA for clearing can be checked in your paypal...
View ArticleI paid via Googlecheckout and have not received anything. What is the problem?
It may take some time from Googlecheckout to process your card. Usually it takes from several minutes up to 6 hours, it depends on GoogleCheckout and we can’t speed up this process. They may also...
View ArticleI paid via Moneybookers and have not received anything. What is the problem?
Since Moneybookers/Skrill merchant system supports different types of payments there may be several reasons for this: If you paid via bank transfer it may take several business days for the order to go...
View ArticleHow do I pay with Webmoney?
You can pay via Webmoney either by choosing Webmoney option or Robox option on our checkout page. … The post How do I pay with Webmoney? appeared first on Template Monster Help.
View ArticleAmex doesn’t process my international payment. What do I do?
Please contact them directly and ask them to unblock this transaction from their end. If you do not wish to unblock your card for international transactions you may pay with AMEX via Paypal merchant...
View ArticleI do not recognize the charge on my statement. I did not purchase your...
In order to assist you in resolving this problem we kindly ask you: -please, provide your full name as it is on the credit card, exact sum as it is on statement and exact date of the transaction; -your...
View ArticleI received a request to send a copy of my passport/ a drivers license or...
Although the credit card was accepted by the merchant system we keep the right for our own anti-fraud verification. It is clearly stated in our Terms and Conditions. In all cases of fraudulent activity...
View ArticleMy card got charged twice for the same purchase. What do I do?
Please contact our billing representative via live chat at http://chat.template-help.com/ or via e-mail billing@template-help.com with your order.… The post My card got charged twice for the same...
View ArticleCherryFramework 3. How to sort FAQ posts
This tutorial will show you how to sort FAQ posts in WordPress CherryFramework 3 based templates. The post CherryFramework 3. How to sort FAQ posts appeared first on Template Monster Help.
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